Privacy Policy
Effective Date: 2/17/2025

Toyota San Luis Obispo  ("Company," "we," "us," or "our") respects Your privacy and is committed to protecting it through Our compliance with this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard Your personal information (including personally identifiable information or "PII") when You visit our dealerships, use Our websites or digital platforms, and otherwise engage with Our services. It also outlines Your rights regarding that information and how the law protects You.

By visiting our dealerships, engaging with our services, or using our websites, You agree to the terms of this Privacy Policy. If You do not agree with these terms, please do not use our websites or services. If You have any questions about this Policy or our data practices, please contact us at:

        Email: privacy@tvjsons.com

        Phone: (805) 543-7001

1. Definitions and Interpretation

        Account: A unique account created for You to access or use Our services or parts of Our services.

        Affiliate: Any entity that controls, is controlled by, or is under common control with the Company, where "control" means ownership of 50% or more of shares or voting rights.

        Company: Toyota San Luis Obispo

        Country: The United States (though Your information may be processed in other jurisdictions as described below).

        Device: Any internet-connected device such as a phone, tablet, or computer used to access Our services.

        Personal Data (Personal Information, PII): Any information that relates to an identified or identifiable individual. Examples include:

        Name

        Address (mailing, state, province, ZIP/postal code, city)

        Phone number

        Email address

        Driver's license number

        Social Security number (where required for financing)

        Age or date of birth

        Gender

        Payment or transaction information

        Service: The Company's websites, dealership services, and other related products or services under the Company's control.

        Service Provider: Any individual or entity that processes data on behalf of the Company. Service Providers include third-party companies or individuals engaged by the Company to perform functions related to the Service (e.g., payment processors, analytics providers, marketing agencies).

        Third-Party Social Media Service: Any social network or similar platform through which a user can log in or create an account to use Our services (e.g., Google, Facebook, Twitter, LinkedIn).

        Usage Data (Online Activity Information): Information collected automatically when You use Our website or other digital platforms. This can include:

        IP address

        Browser type and version

        Device type and unique device identifiers

        Operating system

        Pages visited, date and time of visits, and time spent on those pages

        Other diagnostic and analytics data

"We," "Us," or "Our" in this Privacy Policy refers to Toyota San Luis Obispo

"You," "Your," or "User" means the individual accessing or using the Service, or any legal entity on behalf of which such individual is accessing or using the Service.

2. Information We Collect

We collect both personal information and usage data to provide and improve Our services. The types of data We collect include:

  1. Personal Identification Information (PII)

        Name, address, phone number, email address

        Driver's license number or other identification details

        Social Security number (if required for financing)

        Date of birth or age

        Any other information necessary for vehicle purchases, leasing, financing, and servicing

  1. Transaction Information

        Vehicle purchase or lease details

        Financing or payment arrangements

        Service or warranty information

  1. Online Activity Information (Usage Data)

        IP addresses

        Browser type, device type, operating system

        Pages visited and time spent on Our websites

        Interactions with Our online content

2.1 How We Collect Information

        Directly from You: When You provide information in person at Our dealership, fill out forms, request services, or contact Us directly.

        Automatically: When You use Our website, certain information (Usage Data) is collected automatically through cookies, web beacons, and similar tracking technologies.

        From Third-Party Services: If You choose to register or log in through a Third-Party Social Media Service (e.g., Google, Facebook), We may collect Personal Data that is already associated with Your account on that platform.

3. Cookies and Tracking Technologies

We use cookies, web beacons, tags, and scripts (collectively, "Cookies") to track activity on Our website and store certain information. Cookies help us analyze web traffic, remember Your preferences, and tailor Our services to You.

3.1 Types of Cookies We Use

        Necessary / Essential Cookies

        Purpose: Enable core website functionality such as user authentication and account management.

        Cookies Policy / Notice Acceptance Cookies

        Purpose: Remember whether You have accepted Our cookie policy.

        Functionality Cookies

        Purpose: Remember Your settings and preferences (e.g., language, login details).

3.2 How We Use Cookies

  1. User Experience: Enhance site navigation, remember preferences, speed up Your searches, and provide a more personalized experience.
  2. Analytics and Performance: Collect information on how You use Our website so that We can improve it (e.g., which pages are visited most often).
  3. Marketing and Personalization: With Your consent, provide targeted marketing and promotions based on Your browsing habits.

3.3 Third-Party Analytics Tools

We may use third-party analytics tools (e.g., Google Analytics) to help Us understand how Users interact with Our website. These tools may collect data such as IP addresses, device information, and browsing history. We do not share personally identifiable information with these third parties without Your explicit consent.

For more information about the cookies We use and how to manage Your Cookie preferences, please refer to Our Cookies Policy or adjust Your browser settings. If You choose to disable cookies, some features of Our website may not function properly.

4. How We Use Your Information

We use Your Personal Data (including PII) only with Your consent or as otherwise permitted by law for the following purposes:

  1. To Provide and Maintain Our Services

        Process vehicle purchases, leases, and service appointments

        Manage and process financing arrangements

        Facilitate online account creation and management

  1. To Improve Customer Experience

        Personalize Our services based on Your preferences

        Enhance Our websites, products, and services through data analysis

  1. To Communicate with You

        Send important updates regarding purchases, lease agreements, or service appointments

        Respond to Your inquiries, requests, or complaints

  1. Marketing Communications

        Only with Your explicit consent, send promotions, special offers, or marketing materials

        You can opt out of these communications at any time

  1. To Manage Your Account

        Authenticate You as a registered User

        Provide You with access to certain functionalities available only to registered Users

  1. For Business Transfers

        We may use Your Personal Data to evaluate or conduct mergers, divestitures, restructuring, or asset sales

  1. For Other Purposes

        Data analysis, identifying usage trends, marketing effectiveness

        Improving Our Service, marketing, products, and overall User experience

5. Sharing of Your Information

We do not sell, rent, or share Your Personal Data with unaffiliated third parties for their independent marketing purposes without Your explicit consent. However, We may share certain Personal Data in the following situations:

  1. With Service Providers

        To monitor and analyze the use of Our services

        To facilitate financing, vehicle deliveries, warranties, or other services related to Your transactions

        These providers are contractually obligated to maintain confidentiality and security of the information.

  1. With Affiliates and Business Partners

        We may share Your data with Our subsidiaries, joint venture partners, or other companies under common control with Toyota San Luis Obispo., provided they uphold this Privacy Policy.

        We may also share limited Personal Data with trusted business partners (e.g., financial institutions, warranty providers) to provide You with requested services.

  1. Business Transactions

        In connection with or during negotiations of a merger, sale of assets, financing, or acquisition of all or a portion of Our business.

  1. Law Enforcement and Legal Requirements

        If required to do so by law, subpoena, or court order

        To protect Our rights, property, or safety, or that of Users or the public

  1. With Your Consent

        We may disclose Your Personal Data for any other purpose with Your explicit consent.

6. Data Security

We implement commercially reasonable technical, administrative, and physical security measures to protect Your Personal Data against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on Your jurisdiction, You may have certain rights regarding Your Personal Data, including:

  1. Access: You may request a copy of the Personal Data We hold about You.
  2. Correction: You may request correction or update of any inaccurate or incomplete Personal Data.
  3. Deletion / Erasure: You may request the deletion of Your Personal Data where there is no compelling reason for its continued processing.
  4. Withdraw Consent: You can withdraw Your consent for receiving marketing or other communications at any time.
  5. Object or Restrict Processing: You may have the right to object to or restrict certain types of data processing (subject to applicable law).

To exercise these rights or if You have any questions about Your rights, please contact Us at privacy@tvjsons.com. We may require that You verify Your identity before responding to such requests.

8. Data Retention

We retain Your Personal Data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements. Usage Data is generally retained for a shorter period unless required for legal obligations, dispute resolution, or to improve the performance of Our services.

9. Transfer of Your Personal Data

Your information may be transferred to and maintained on servers located outside Your state, province, or country where data protection laws may differ. We will take all steps reasonably necessary to ensure Your data is treated securely and in accordance with this Privacy Policy. No transfer of Your Personal Data will take place unless there are adequate controls in place regarding its security

10. Children's Privacy

Our services are not directed to anyone under the age of 13. We do not knowingly collect Personal Data from anyone under 13. If You are a parent or guardian and believe Your child has provided Us with Personal Data, please contact Us. If We become aware that We have inadvertently collected Personal Data from a child under 13 without verification of parental consent, We will take steps to remove that information from Our servers.

11. Business Transactions

If Toyota San Luis Obispo is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

12. Legal Disclosures

We may disclose Your Personal Data in the good faith belief that such action is necessary to:

        Comply with a legal obligation

        Protect and defend Our rights or property

        Prevent or investigate possible wrongdoing in connection with Our services

        Protect the personal safety of Users or the public

        Protect against legal liability

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If We make changes, We will post the updated version on Our website and update the "Effective Date" above. We may also notify You via email or a prominent notice on Our website prior to the change becoming effective. Your continued use of Our services after any updates indicates Your acceptance of the revised Privacy Policy.

14. Contact Us

If You have any questions or concerns about this Privacy Policy or Our data practices, please contact Us at:

        Email: privacy@tvjsons.com

        Phone: (805) 543-7001

You may also reach Us by mailing or visiting Our dealership at:
12350 Los Osos Valley Rd, San Luis Obispo, CA 93405

By visiting our dealerships, engaging with our services, or using our websites, You agree to the practices outlined in this Privacy Policy.

Thank you for trusting Toyota San Luis Obispo with Your Personal Data. We are committed to protecting and respecting Your privacy.

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Contact

Toyota San Luis Obispo

12350 Los Osos Valley Rd
Directions San Luis Obispo, CA 93405

  • Sales: (805) 543-7001
  • Service: (805) 543-7001
  • Parts: (805) 543-7001

Hours

  • Monday 10:00AM-6:30PM
  • Tuesday 10:00AM-6:30PM
  • Wednesday 10:00AM-6:30PM
  • Thursday 10:00AM-6:30PM
  • Friday 10:00AM-6:30PM
  • Saturday 10:00AM-6:30PM
  • Sunday 11:00AM-5:30PM